Complaints board for domain names

 

The Complaints Board for Domain Names

Emergency procedures in the Complaints Board 

The Complaints Board for Domain Names has, as other Danish public authorities, implemented emergency procedures as a response to the corona virus. The Complaints Board's secretariat is therefore as of now closed for inquiries by telephone.

You can still submit a complaint to the Complaints Board and submit a reply in pending cases via the case management portal, which is available via this website. You can also submit questions to the Complaints Board concerning pending cases via the case management portal.

If you have other questions, you can write to the Complaints Board's secretariat at sekretariat@domaeneklager.dk. Please expect an extended response time.

About the Complaints Board

The Complaints Board for Domain Names is an independent complaints board that considers:

  1. disputes between domain name registrants and third parties concerning registration and use of domain names under the Danish .dk domain as well as
     
  2. complaints about decisions made by DIFO/DK Hostmaster about compliance with the stipulated terms and conditions of business (”Terms and conditions for the right of use to a.dk domain name”).


A complaint may be submitted by any person who has a sufficient interest in the outcome of the case. The chairman of the Complaints Board decides whether the complainant has a sufficient interest.

The Complaints Board decides whether the registration of a domain name is to be maintained, deleted, suspended or transferred to the complainant or to a natural or legal person appointed by the complainant. In addition, the Complaints Board can confirm, cancel, change or refer back a decision made by DK Hostmaster/DIFO about compliance with the terms and conditions of business (”Terms and conditions for the right of use to a.dk domain name”). 

The Complaints Board cannot decide on any payment of damages, remuneration or compensation.

For further information about the Complaints Board, please click on About this board in the menu above.

Guidance for complainants and defendants

For information on how to file a complaint or to find guidance for defendants, see the section Case management portal in the menu above.

Decisions

By clicking on Decisions in the menu above, you can get full access to browse or search in decisions made by the Complaints Board. 

Contact information

Contact information is available at the bottom of this website.
 

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