The Complaints Board's secretariat is closed on Friday 29 September 2023.
If you call us and we do not answer your call, please leave a message with your name and telephone number. We will then return your call as quickly as possible.
About the Complaints Board
The Complaints Board for Domain Names is an independent complaints board that considers:
disputes between domain name registrants and third parties concerning registration and use of domain names under the Danish .dk domain as well as
complaints about decisions made by DIFO/Punktum dk (formerly DK Hostmaster) about compliance with the stipulated terms and conditions of business (”Terms and conditions for the right of use to a.dk domain name”).
A complaint may be submitted by any person who has a sufficient interest in the outcome of the case. The chairman of the Complaints Board decides whether the complainant has a sufficient interest.
The Complaints Board decides whether the registration of a domain name is to be maintained, deleted, suspended or transferred to the complainant or to a natural or legal person appointed by the complainant. In addition, the Complaints Board can confirm, cancel, change or refer back a decision made by DIFO/Punktum dk (formerly DK Hostmaster) about compliance with the terms and conditions of business (”Terms and conditions for the right of use to a.dk domain name”).
The Complaints Board cannot decide on any payment of damages, remuneration or compensation.
For further information about the Complaints Board, please click on About this board in the menu above.
Guidance for complainants and defendants
For information on how to file a complaint or to find guidance for defendants, see the section Case management portal in the menu above.
By clicking on Decisions in the menu above, you can get full access to browse or search in decisions made by the Complaints Board.
Contact information is available at the bottom of this website.