Please note

There are currently challenges with logging into the case management portal, and it is therefore not possible for parties in pending cases to access case files in the case management portal. We are working on a solution.

The reason for this is that the Complaints Board has switched to a new IT system, which is causing problems.

We expect the problems to be resolved by the end of next week (week 24). Parties to pending cases who have been given a deadline for submitting additional case documents will automatically have their deadline extended by the period during which the case management portal is not working. We encourage you to regularly visit the Complaints Board's website to see if the case management portal is working again.

The IT problems also mean that you may experience longer case processing times from the secretariat in the coming period.

About the Complaints Board

The Complaints Board for Domain Names is an independent complaints board that considers:

1. disputes between domain name registrants and third parties concerning registration and use of domain names under the Danish .dk domain as well as
    
2. complaints about decisions made by DIFO/Punktum dk (formerly DK Hostmaster) about compliance with the stipulated terms and conditions of business (”Terms and conditions for the right of use to a.dk domain name”).

A complaint may be submitted by any person who has a sufficient interest in the outcome of the case. The chairman of the Complaints Board decides whether the complainant has a sufficient interest.

The Complaints Board decides whether the registration of a domain name is to be maintained, deleted, suspended or transferred to the complainant or to a natural or legal person appointed by the complainant. In addition, the Complaints Board can confirm, cancel, change or refer back a decision made by DIFO/Punktum dk (formerly DK Hostmaster) about compliance with the terms and conditions of business (”Terms and conditions for the right of use to a.dk domain name”). 

The Complaints Board cannot decide on any payment of damages, remuneration or compensation.

For further information about the Complaints Board, please click on About this board in the menu above.

Guidance for complainants and defendants

For information on how to file a complaint or to find guidance for defendants, see the section Case management portal in the menu above.

Decisions

By clicking on Decisions in the menu above, you can get full access to browse or search in decisions made by the Complaints Board. 

Contact information

Contact information is available at the bottom of this website.